Last updated October 1, 2026
1. Booking and acceptance
Prompt Parcel Services applies reasonable, transparent procedures to this area. Customers must provide accurate shipment details and supporting information when requested. Contact support for questions about a specific delivery or circumstance.
2. Customer responsibilities
Prompt Parcel Services applies reasonable, transparent procedures to this area. Customers must provide accurate shipment details and supporting information when requested. Contact support for questions about a specific delivery or circumstance.
3. Pricing and payment
Prompt Parcel Services applies reasonable, transparent procedures to this area. Customers must provide accurate shipment details and supporting information when requested. Contact support for questions about a specific delivery or circumstance.
4. Cancellations and refunds
Prompt Parcel Services applies reasonable, transparent procedures to this area. Customers must provide accurate shipment details and supporting information when requested. Contact support for questions about a specific delivery or circumstance.
5. Delivery attempts and liability
Prompt Parcel Services applies reasonable, transparent procedures to this area. Customers must provide accurate shipment details and supporting information when requested. Contact support for questions about a specific delivery or circumstance.