Last updated October 1, 2026
1. Report promptly
Prompt Parcel Services applies reasonable, transparent procedures to this area. Customers must provide accurate shipment details and supporting information when requested. Contact support for questions about a specific delivery or circumstance.
2. Evidence required
Prompt Parcel Services applies reasonable, transparent procedures to this area. Customers must provide accurate shipment details and supporting information when requested. Contact support for questions about a specific delivery or circumstance.
3. Review process
Prompt Parcel Services applies reasonable, transparent procedures to this area. Customers must provide accurate shipment details and supporting information when requested. Contact support for questions about a specific delivery or circumstance.
4. Eligible compensation
Prompt Parcel Services applies reasonable, transparent procedures to this area. Customers must provide accurate shipment details and supporting information when requested. Contact support for questions about a specific delivery or circumstance.
5. Appeals
Prompt Parcel Services applies reasonable, transparent procedures to this area. Customers must provide accurate shipment details and supporting information when requested. Contact support for questions about a specific delivery or circumstance.